Terms and Conditions

1. DEFINITIONS AND PLATFORM ACCESS

Hydra provides a comprehensive healthcare management information platform that includes electronic medical records (EMR), appointment scheduling, shift management, billing systems, and specialty modules for fertility care and dental practices. Our Platform is accessible through various applications designed for healthcare providers, patients, and administrators.

When you create an account with us, you must provide accurate, complete, and current information. Healthcare providers must ensure their licensing and professional credentials are valid and up-to-date. For security purposes, you are responsible for maintaining the confidentiality of your account credentials and must notify us immediately of any unauthorized access or security breaches.

2. HEALTHCARE PROVIDER OBLIGATIONS

Healthcare providers using our Platform accept specific responsibilities essential to maintaining the integrity and effectiveness of our services. These providers must maintain current medical licenses and comply with all applicable healthcare regulations. They are responsible for the accuracy of medical records entered into the system and must protect patient confidentiality in accordance with applicable laws.

Providers must use the Platform responsibly, including maintaining accurate schedules, responding to appointments and patient communications promptly, and ensuring proper handling of medical records. They must also verify that all information entered into the system is accurate and complete, particularly concerning patient care, prescriptions, and medical procedures.

3. PATIENT RIGHTS AND RESPONSIBILITIES

Patients using our Platform have both rights and responsibilities. They have the right to access their medical records, schedule appointments, and communicate with their healthcare providers through the Platform. Patients must provide accurate personal and medical information and keep this information updated. They are responsible for attending scheduled appointments or canceling them according to the provider's policies.

Patients must use the Platform responsibly and respectfully, including maintaining the confidentiality of their login credentials and ensuring that any information they provide is accurate and truthful. They should also promptly report any discrepancies in their medical records or unauthorized access to their accounts.

4. PAYMENT TERMS AND BILLING

Our Platform facilitates various financial transactions within the healthcare ecosystem. Healthcare providers must select and maintain an appropriate subscription plan for access to our services. Payment terms are based on the selected subscription plan and any additional services utilized.

For patients, the Platform processes payments for medical services, including consultation fees, procedures, and other healthcare services. All payments are processed securely through our integrated payment system. Refunds and cancellations are subject to the individual healthcare provider's policies and applicable laws.

5. MEDICAL DISCLAIMER AND LIABILITY LIMITATIONS

While our Platform facilitates healthcare delivery, we do not provide medical advice or treatment directly. The Platform is a tool for healthcare management and communication between providers and patients. Healthcare providers are solely responsible for all medical decisions and treatments.

We make no warranties regarding medical outcomes or the quality of healthcare services provided through our Platform. Our liability is limited to issues directly related to Platform functionality, and we are not liable for any medical decisions, treatments, or outcomes.

6. DATA PROTECTION AND SECURITY

We implement robust security measures to protect all data processed through our Platform, with particular attention to sensitive medical information. These measures include encryption, access controls, regular security assessments, and comprehensive staff training. However, no electronic system is completely secure, and we cannot guarantee absolute security.

Healthcare providers and patients must also take reasonable precautions to protect their access credentials and ensure their devices are secure when accessing the Platform. Any suspected security breaches must be reported immediately to our security team.

7. INTELLECTUAL PROPERTY RIGHTS

The Platform, including all software, features, and content, is protected by intellectual property laws. Users are granted a limited license to use the Platform for its intended purposes. This license does not include the right to copy, modify, distribute, or create derivative works from our Platform or its content.

Healthcare providers retain rights to their professional content, and patients retain rights to their personal information. By using our Platform, users grant us necessary licenses to store, process, and display such content as required to provide our services.

8. TERMINATION AND SERVICE DISCONTINUATION

We reserve the right to suspend or terminate access to our Platform for violations of these Terms or for any other reason we deem appropriate. Healthcare providers may terminate their subscription with appropriate notice as specified in their service agreement. Patients may close their accounts at any time, though certain information may be retained as required by law or for legitimate business purposes.

9. DISPUTE RESOLUTION AND GOVERNING LAW

Any disputes arising from the use of our Platform will first be addressed through good-faith negotiation. If resolution cannot be reached, disputes will be resolved through mediation and, if necessary, binding arbitration. These Terms are governed by [Jurisdiction] law, with special consideration for healthcare regulations and privacy laws.

10. CHANGES TO TERMS

We may update these Terms periodically to reflect changes in our services, legal requirements, or other considerations. Users will be notified of significant changes through the Platform or via email. Continued use of the Platform after such modifications constitutes acceptance of the updated Terms.

11. CONTACT INFORMATION

For questions or concerns about these Terms, please contact our legal department at legal@hydra.com or call +234 91919191. For technical support or general inquiries, please contact our support team at support@hydra.com.

This Privacy Policy was last updated on January 29, 2025.